Terms and Conditions

Please note that the below information relates to the usage of our website. By using our website you agree to our Terms and Conditions.

By you submitting information to us, via this website, you agree that we may electronically process your data in order to enable us to provide our services to you. You agree that we may contact you about future services which may be of interest to you.

We will not sell or share your data with any third party. Should you not wish to receive information from us about other services you can ask us not to send such information by emailing us and inserting the words ‘Opt-out’ in the subject title. You confirm that the information which you are submitting is genuine and is in no way related to any act of fraud or fictitious event or circumstance.

For the purposes of tracking our advertising and marketing we use cookies on this website. Please look at our Cookies Policy. No other information provided by this is shared with any third party.

Please read these terms and conditions carefully, especially if you are using the website for the first time. By accessing the website, you are considered to have accepted these terms, even if they have changed since you last used the website. If you are not prepared to these terms and conditions, you must stop using the website immediately.

  1. About our terms

    1. These terms and conditions of use (Terms) explain how you may use this website and any of its content (Site). These Terms apply between Delphi Care Solutions Limited, (we, us or our) and you, the person accessing or using the Site or sending us an email (you or your). Our domain name(s)” refers to the Delphi Care Solutions domain name(s) including www.delphi.care
    2. You should read these Terms carefully before using the Site or sending us an email. By using the Site or otherwise indicating your consent, such as sending us an email, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Site
    3. These Terms apply to all parts of the Site, its functionality and content provided to you free of charge for information purposes only.
    4. If you order any services or digital content from the Site [or if you buy a subscription or membership to access restricted parts of the Site], separate terms and conditions will apply [as set out here]
    5. If you would like these Terms in another format (for example: audio, large print, braille), please contact us using the contact details set out above.
    6. Nothing in these terms shall create a partnership, joint venture or the relationship of principal and agent or employer and employee between you and us.
    7. We are under no obligation to provide you with any particular product or service.
  2. About us

    1. We are Delphi Care Solutions Limited, a company registered in England and Wales under company registration number 12269422. Our registered office is at C/O Lavender Medical Limited Unit 4, Niall House, 24-26 Boulton Road, Stevenage, United Kingdom, SG1 4QX. Our VAT registration number is 343 5137 17.
    2. If you have any questions about the Site, please contact us by:
      1. sending an email to customer-care@delphi.care, or
      2. filling out and submitting the online form available here Contact - Delphi Care Solutions or
      3. calling us on 0330 133 3002 (our telephone lines are open Monday to Friday: 9 am to 5 pm).
    3. If you have a hearing or speech impediment, you can contact us using a textphone on 0330 133 3002
  3. Using the site

    1. We provide the website for the purposes of assisting you with your regulatory compliance and business matters. It is not intended for any other purpose.
    2. You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site.
    3. We make no promise that the Site is appropriate or available for use in locations outside of the UK. If you choose to access the Site from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.
    4. We try to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us using the contact details at the top of this page or use the website accessibility tools available at
    5. As a condition of your use of the Site, you agree to comply with our Acceptable Use Policy available at insert link to acceptable use policy and agree not to:
      1. misuse or attack our Site by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack), or
      2. attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site.
    6. We may prevent or suspend your access to the Site if you do not comply with these Terms or any applicable law.
  4. Registration and password security

    1. Use of the Site may require registration, particularly in order to access restricted areas of the Site.
    2. We are not obliged to permit anyone to register with the Site and we may refuse, terminate or suspend registration to anyone at any time.
    3. You are responsible for making sure that your password and any other account details are kept secure and confidential.
    4. If we have reason to believe there is likely to be a breach of security or misuse of the Site through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your
    5. Any personal information you provide to us as part of the registration process will be processed in accordance with our Privacy Policy available at insert link.
  5. Infringing content

    1. We will use reasonable efforts to:
      1. delete accounts which are being used in an inappropriate manner or in breach of these Terms; and
      2. identify and remove any content that is inappropriate, defamatory, infringes intellectual property rights or is otherwise in breach of our Acceptable Use Policy when we are notified, but we cannot be responsible if you have failed to provide us with the relevant information.
    2. At our absolute discretion, we shall decide whether or not you have complied with these terms.
    3. If we decide that you are in breach of these terms, we may suspend your access to all or part of our website(s) without warning or any entitlement to compensation on your part and with no obligation for us to provide you with an explanation.
    4. We reserve the right to make all or any part of the websites temporarily or permanently unavailable, at any time, without notice and with no obligation to provide an explanation.
    5. If we decide that you are in breach these terms and we choose to ignore it on that occasion, it does not imply any loss or suspension of our entitlements under these terms. We may still use our rights under these terms at a later date or in any other situation where we determine that you are in breach of them.
    6. If you believe that any content which is distributed or published by the Site is inappropriate, defamatory or infringing on intellectual property rights, you should contact us immediately using the contact details at the top of this page.
  6. Your privacy and personal information

    1. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy available at insert link, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.
  7. Ownership, use and intellectual property rights

    1. The intellectual property rights in the Site and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Site (Content) are owned by us and our
    2. We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.
    3. Nothing in these Terms grants you any legal rights in the Site or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Site or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Site or the Content.
  8. Transfer of Rights

    1. You may not transfer any of your rights under these terms to any other person or organisation.
    2. We may transfer our rights under these terms to another organisation provided that we believe in good faith that your rights under these terms will not be affected by such as transfer.
  9.  Software

    1. Software may be made available for you to download in order for the Site to work better. You will be granted a limited, non-exclusive licence to use any such software, subject to you agreeing to the terms and conditions that apply to such software.
    2. You will be made aware of any terms and conditions that apply to the software when you try to download it. If you do not accept such terms and conditions, you will not be able to download the software.
    3. You should read any terms and conditions carefully. They may contain provisions that set out your legal rights, your legal responsibilities when using the software, the software provider’s legal responsibilities and any limitations on the software provider’s legal responsibilities to you.
    4. Using the software in an unlawful way (such as reproducing or redistributing it in a way that breaches these Terms and any other terms and conditions that apply to it) is expressly prohibited and may result in civil and criminal penalties.
  10. Submitting information to the site

    1. While we try to make sure that the Site is secure, we do not actively monitor or check whether information supplied to us through the Site is confidential, commercially sensitive or valuable.
    2. Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Site will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.
    3. You must not send us any personal information about anyone except yourself without their permission.
    4. You must not send us anything which is in breach of confidence or in breach of privacy.
    5. You must not send us anything which may be technically harmful to any of our computer systems, including (but not limited to) computer viruses, worms, trojan horses, spyware, adware, logic bonds, corrupted data, or any other malicious software or harmful devices.
    6. You must not send us anything which encourages the commission of a criminal offence in any country.
    7. You must not send anything which could be construed a reasonable person as: libellous, defamatory, scandalous or inflammatory; liable to incite racial, ethnic, religious or homophobic hatred; threatening, harassing, abusive, menacing or hateful; otherwise liable to cause offence, annoyance or inconvenience.
  11. Promotions – Money off Vouchers and other Prize Promotions

    1. We may time to time, at our discretion run promotions either offering money off Vouchers and/or other Prize Promotion.
    2. The Vouchers and other Prize Promotions each have Terms & Conditions, which should be read in conjunction with these Terms & Conditions, which form part of our contract with you.
  12. Accuracy of information and availability of the site

    1. We try to make sure that the Site is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.
    2. We may suspend or terminate access or operation of the Site at any time as we see fit.
    3. Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Site and its Content.
    4. While we try to make sure that the Site is available for your use, we do not promise that the Site will be available at all times or that your use of the Site will be uninterrupted, error free or free from computer viruses or other harmful devices.
  13. Hyperlinks and third party sites

    1. The Site may contain hyperlinks or references to third party advertising and websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your own risk.
  14. Limitation on our liability

    1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
      1. losses that were not foreseeable to you and us when these Terms were formed;
      2. losses that were not caused by any breach on our part;
      3. business losses; and
      4. losses to non-consumers.
    2. If you choose to access our websites you do so at your own risk.
    3. Some of the services offered through our websites may not be lawful or may otherwise not be permitted outside the United Kingdom. If you attempt to order, receive, purchase or otherwise benefit from any such services, we do not accept any liability for any losses suffered by you in using our websites which you would not have suffered had you been accessing our websites in the United Kingdom.
    4. If you send any information to us via email or one of our websites, we cannot accept any responsibility for any consequential losses you may incur.
  15. Events beyond our control

    1. We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control, including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; flood, fire, explosion or accident; or epidemics or pandemics.
  16. Rights of third parties

    1. No one other than a party to these Terms has any right to enforce any of these Terms.
  17.  Variation

    1. No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 15.
    2. We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
  18.  Disputes

    1. We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page.
    2. Relevant United Kingdom law will apply to these Terms. If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.
    3. If any provision of these terms and conditions is held to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be struck out and the remaining provisions shall remain in force.