Investigations

Independent investigation support for safeguarding, regulatory and serious operational concerns.

When serious concerns arise, you need a calm, impartial and experienced response.

We understand the sensitive nature of serious investigations and the importance of handling them carefully, objectively and professionally. Delphi works alongside providers to review concerns, establish the facts and produce clear findings that support sound decision-making.

Whether the issue relates to safeguarding, regulatory risk, serious incidents or wider operational concerns, our team provides the independent perspective and structured support needed at a difficult time.

Experienced support when serious concerns need careful review

Our investigations service is designed for providers who need a credible external review of a serious issue or concern. We approach each case with sensitivity, professionalism and a clear methodology, helping organisations understand what has happened, where the risks sit and what action may be needed next.

Depending on the nature of the matter, our work may include document review, chronology analysis, interviews, findings reports and recommendations for immediate action, governance improvement or wider service change. Our role is to bring clarity, objectivity and reassurance when the stakes are high.

Call: 0330 133 3002

Email: enquiries@delphi.care

Independent investigation support for care providers, including safeguarding investigations, evidence review, regulatory concerns, fact-finding and governance recommendations to help organisations respond to serious incidents with clarity and confidence.

What does our investigations service include?

Independent review

We provide an objective external perspective where independence, fairness and credibility are essential.

Safeguarding investigations

Our team can support providers in reviewing safeguarding concerns with the care, professionalism and sensitivity they require.

Regulatory concerns

We assess issues that may carry regulatory implications and help organisations understand the risks, context and possible next steps.

Evidence review

This may include records review, chronology building and detailed examination of key documents, actions and information.

Findings report

We produce a clear written report setting out findings, observations and recommended next steps.

Post-investigation support

Where required, we can help organisations respond to findings and strengthen systems, oversight, governance or compliance.

Chronology and fact-finding

We help organise complex information into a clearer sequence of events, so leaders can better understand what happened and where the main concerns sit.

Recommendations for improvement

Where appropriate, we provide practical recommendations to help providers reduce risk, strengthen decision-making and respond more confidently after the investigation.

Our service is more than consultancy. It is a trusted, independent partnership that helps providers respond to serious concerns with clarity and professionalism.

Speak to our team in confidence if you need independent support with a serious or sensitive issue.

A structured, impartial service when the stakes are high

Independent perspective

Bring external challenge, objectivity and credibility to serious or sensitive situations.

Clearer understanding

We help providers move from uncertainty to a clearer picture of what has happened, what the risks are and what matters most.

Professional handling

Our approach is careful, thorough and grounded in practical sector experience.

Supports next-step decisions

Our findings can help shape action planning, governance decisions and wider service improvement.

Recent feedback from our clients.

Our Institute of Medical Imaging and Visualisation team found your knowledgeable and timely services extremely helpful in successfully securing our CQC registration. Thank you for all the help.

Bournemouth University

"Sarah McCormack's approach to measuring compliance against the current CQC methodology is exemplary. Sarah has a wealth of knowledge and understanding about the complexities of adult social care and demonstrated this throughout her visit and her different conversations with our staff team.

She was friendly, communicated well and actively listened to all of our team during her recent assessment of one of our services. She was clear about the information she needed, was coaching and supportive in her feedback and most importantly spent time with our residents to understand a 'day in their lives' of living in one of our services.

Staff felt confident to be able to speak with Sarah throughout the visit and I firmly believe that her approach will have boosted our team's confidence to be able to speak with a CQC inspector when they visit."

Lucy Bland

Head of Regulation and Compliance

Rotherwood Healthcare

"I am delighted to inform you that following our recent inspection, a recommendation for an 'Outstanding' rating has been submitted to the panel. This remarkable achievement would not have been possible without the exceptional services provided by Delphi Care Solutions.

Your team's expertise and unwavering support have been instrumental in guiding us through this journey. We are deeply grateful for the dedication and professionalism that Delphi Care has consistently demonstrated. Thank you once again for your invaluable assistance."

Nqabutho Sibanda

Director

Elborough Care Services

"I am now registered with the CQC. Thanks again for all the help, support and wonderful service. I will be recommending you to all my colleagues in the future. Sean was a great help. He made the whole process smooth and painless. Highly recommended."

Dr Israar Ul-Haq MRCP, MRCGP

The Private GP (Walsall)

"We provide housing and support for adults with learning disabilities and mental health needs, with many of our services registered with the CQC.

In December 2024, we commissioned Delphi to carry out a mock CQC inspection across one registration covering four services. The inspection was led by an experienced ex-CQC inspector, resulting in a thorough report rated using CQC methodology.

We received a detailed action plan, and the whole process was professional, insightful, and highly valuable. We found the service extremely helpful and would highly recommend it."