Turnaround Support

Focused support for care services under pressure, with practical action plans to help stabilise performance and drive improvement.

When a service is struggling, broad advice is not enough. Leaders need a realistic understanding of what is driving poor performance, compliance concerns or inspection risk, and they need a practical route forward. Our turnaround support for care services helps providers assess the service in detail, identify root causes and prioritise high-risk regulatory actions, alongside the practical improvements most likely to make a meaningful difference.

The focus is on stabilisation, improvement and helping leaders regain control with a clearer, more structured plan.

Experienced support when care services need to recover direction

Our turnaround work looks closely at the operational, compliance and leadership factors affecting service performance. This may include reviewing systems, staffing, training, care planning, policies, governance arrangements and wider operational blockers that are contributing to instability or weaker outcomes.

We then provide structured recommendations and practical support to help leaders move from firefighting to clearer direction. Where needed, this can also link into wider crisis support, interim management or ongoing consultancy to help services maintain momentum and deliver improvement more effectively.

Call: 0330 133 3002

Email: enquiries@delphi.care

What does our turnaround support service include?

Root-cause analysis

We assess the underlying issues affecting performance, rather than focusing only on the visible symptoms of service difficulty.

Operational review

Our team reviews key areas such as systems, staffing, processes, documentation and leadership oversight.

Compliance and quality focus

We assess the service against relevant regulatory expectations and identify where practice, systems or governance need to be strengthened.

Prioritised action planning

You receive a practical action plan that helps leaders address the areas of highest regulatory risk first, while focusing on the actions most likely to have the greatest operational impact.

Improvement support

Where required, we can continue working alongside your team to help implement recommendations and maintain progress.

Link to wider support

Turnaround work can connect into crisis support, interim leadership, mock inspections or broader consultancy where needed.

Performance recovery insight

We help leaders build a clearer picture of why performance has drifted and where the most important pressure points now sit.

Structured recovery support

Where needed, we help services turn findings into clearer priorities, stronger follow-through and more consistent improvement activity.

Our service is more than consultancy. It is a practical partnership that helps providers stabilise services, regain control and move improvement forward with confidence.

Speak to our team about the right level of turnaround support for your care service.

A practical service designed to help care services stabilise, improve and regain direction

Clearer understanding of the problem

Turnaround support helps services move beyond assumptions and identify what is really driving poor performance or instability.

Action plans that are usable

We focus on recommendations that leaders can prioritise and implement, not vague theory.

Support during challenging periods

Our team understands the pressures services face when performance is under strain and brings practical, experienced input.

Designed for recovery and improvement

This service helps create structure, direction and momentum where services need to improve quickly and sustainably.

Recent feedback from our clients.

Our Institute of Medical Imaging and Visualisation team found your knowledgeable and timely services extremely helpful in successfully securing our CQC registration. Thank you for all the help.

Bournemouth University

"Sarah McCormack's approach to measuring compliance against the current CQC methodology is exemplary. Sarah has a wealth of knowledge and understanding about the complexities of adult social care and demonstrated this throughout her visit and her different conversations with our staff team.

She was friendly, communicated well and actively listened to all of our team during her recent assessment of one of our services. She was clear about the information she needed, was coaching and supportive in her feedback and most importantly spent time with our residents to understand a 'day in their lives' of living in one of our services.

Staff felt confident to be able to speak with Sarah throughout the visit and I firmly believe that her approach will have boosted our team's confidence to be able to speak with a CQC inspector when they visit."

Lucy Bland

Head of Regulation and Compliance

Rotherwood Healthcare

"I am delighted to inform you that following our recent inspection, a recommendation for an 'Outstanding' rating has been submitted to the panel. This remarkable achievement would not have been possible without the exceptional services provided by Delphi Care Solutions.

Your team's expertise and unwavering support have been instrumental in guiding us through this journey. We are deeply grateful for the dedication and professionalism that Delphi Care has consistently demonstrated. Thank you once again for your invaluable assistance."

Nqabutho Sibanda

Director

Elborough Care Services

"I am now registered with the CQC. Thanks again for all the help, support and wonderful service. I will be recommending you to all my colleagues in the future. Sean was a great help. He made the whole process smooth and painless. Highly recommended."

Dr Israar Ul-Haq MRCP, MRCGP

The Private GP (Walsall)

"We provide housing and support for adults with learning disabilities and mental health needs, with many of our services registered with the CQC.

In December 2024, we commissioned Delphi to carry out a mock CQC inspection across one registration covering four services. The inspection was led by an experienced ex-CQC inspector, resulting in a thorough report rated using CQC methodology.

We received a detailed action plan, and the whole process was professional, insightful, and highly valuable. We found the service extremely helpful and would highly recommend it."