Healthcare Crisis Management
An independent and impartial partner to support your service.
Supporting you in the most difficult of situations is what we do.
As former CQC inspectors and registered managers, our team can provide invaluable guidance on handling situations that appear to be out of your control. We’ll ensure you have an effective plan in place that doesn’t breach any regulations but will satisfy local authorities and ensure your care setting is in control should a crisis occur.
Delphi can also provide “turnaround” consultancy for failing services or those that have been embargoed, issued with a NOD or NOP or identified that a service isn’t performing to the required level. Working in partnership with your team, our consultants will work strategically, identifying key areas that require change and implement an agreed action plan. Being on site to oversee and manage the execution of this plan is crucial to turnaround projects.
What is crisis management?
Get in touch.
Contact our team on 0330 133 3002 or email us customer-care@delphi.care today!
Using our expertise, our team can help guide you and your service through any issues that might have arisen to ensure that all aspects of your service are up to standard and running smoothly.
What we do.
Turnaround consultancy
Delphi can also provide “turnaround” consultancy for failing services or those that have been embargoed, issued with a NOD or NOP or identified that a service isn’t performing to the required level.
Working in partnership with your team, our consultants will work strategically, identifying key areas that require change and implement an agreed action plan. Being on site to oversee and manage the execution of this plan is crucial to turnaround projects.
Get in touch with the Delphi Task Force to learn more about our Turnaround Consultancy. Alternatively, call us on 0330 133 3002 or email customer-care@delphi.care today.
How our turnaround consultancy can support your service
- Processes
- Payroll
- Policies
- Recruitment
- Medicines
- Care Planning
- Training
- Marketing
- Staffing
- HR
- Regulatory Compliance against Health and Social Care Act
Here to help you get back on your feet.
Utilising our years of experience will provide stakeholders with the peace of mind that your service really is in good hands and that all appropriate measures are being taken to ensure any crises are managed quickly and effectively.
Following the same methodology as the mock inspection, covering all five KLOE, our service evaluation provides a more in-depth scrutiny of the service. We will analyse the information and provide comprehensive, specific detail within the report regarding findings and recommendations for improvements.
Recent feedback from our clients
From the initial enquiry stage to carrying out the mock inspection Delphi were prompt and clear with their communication. The fulfilled the brief and produced a lengthy report.
Feedback
January 10, 2022
Leicester
"Tracey and Debbie paid us a visit last week. They were very professional and fair during their audit. They assessed all our audits, gave advice and were very fair in their feedback!"
Feedback
October 6, 2021
London
"I am so pleased with your work. I welcome any support available since you now know areas with gaps. Thank you so much for the support. I wish I had known you from the start of my project. I recommended you to some people who are experiencing same problems."
Feedback
August 25, 2021
Birmingham
Our other services.
Care Consultancy
Whatever the type of service you have, our team of experts work with you to ensure that every aspect of your care service is working to the best of its ability.
Care Software
Our software has been designed by care providers, for care providers. Whether it’s care management software or data visualisation to help you make decisions for your business, we have the solution for you.
Quality Audit & Policies
Delphi can work in conjunction with you to produce a comprehensive action plan to help improve the quality of service given whilst also ensuring all policies are compliant and up to date.
Investment & Exits
Delphi offer a full partnership service working alongside you in implementing and managing the day-to-day operations of the service whether you’re looking to enter the world of care or exit it.
Acquisition & Due Diligence
We can support you through the complete acquisition process both financially and operationally leaving you free to focus on running your business.
Marketing & Occupancy
We understand the difficulties, and stress, of finding and engaging new residents. This is why we have developed strategies to help increase the profile of your care home, and ultimately your occupancy and revenue.
Crisis Management
Transforming services to improve financial and operational performance, or even in some cases, stopping them from being shut down, is what we do. We have the knowledge and experience to guide you at every stage.
CQC Registrations
The process of CQC registration can seem incredibly daunting. Our team can manage the entire process for you, giving you time to focus on the other aspects of setting up your new service.
Investigations
We understand the sensitive nature of serious investigations and work collaboratively with your team to give an impartial perspective and produce a thorough report based on our findings.
Interim Management
Having someone leading your team is a crucial part of any business. Our interim management solution gives you reassurance that you service is in good hands whilst you find the right person.
Mock CQC Inspections
Regardless of whether your current rating is Outstanding or Inadequate, our consultants have the knowledge and experience to help you maintain or dramatically improve your CQC Rating.
CQC Consultancy
The Delphi task force work in collaboration with your team to give advice, guidance and ensure every aspect of your service adheres to the guidelines set by the CQC.
