Healthcare Crisis Management

An independent and impartial partner to support your service.

Supporting you in the most difficult of situations is what we do.

As former CQC inspectors and registered managers, our team can provide invaluable guidance on handling situations that appear to be out of your control. We’ll ensure you have an effective plan in place that doesn’t breach any regulations but will satisfy local authorities and ensure your care setting is in control should a crisis occur.

Delphi can also provide “turnaround” consultancy for failing services or those that have been embargoed, issued with a NOD or NOP or identified that a service isn’t performing to the required level. Working in partnership with your team, our consultants will work strategically, identifying key areas that require change and implement an agreed action plan. Being on site to oversee and manage the execution of this plan is crucial to turnaround projects.

Here to help you get back on your feet.

Utilising our years of experience will provide stakeholders with the peace of mind that your service really is in good hands and that all appropriate measures are being taken to ensure any crises are managed quickly and effectively.

Following the same methodology as the mock inspection, covering all five KLOE, our service evaluation provides a more in-depth scrutiny of the service. We will analyse the information and provide comprehensive, specific detail within the report regarding findings and recommendations for improvements.

Our turnaround consultancy services can support you in several areas including:

  • Processes
  • Payroll
  • Policies
  • Recruitment
  • Medicines
  • Care Planning
  • Training
  • Marketing
  • Staffing
  • HR
  • Regulatory Compliance against Health and Social Care Act

What we do.

Our other services.


Care Consultancy

Whatever the type of service you have, our team of experts work with you to ensure that every aspect of your care service is working to the best of its ability.


CQC Consultancy

The Delphi task force work in collaboration with your team to give advice, guidance and ensure every aspect of your service adheres to the guidelines set by the CQC.


Mock CQC Inspections

Regardless of whether your current rating is Outstanding or Inadequate, our consultants have the knowledge and experience to help you maintain or dramatically improve your CQC Rating.


Marketing & Occupancy

We understand the difficulties, and stress, of finding and engaging new residents.  This is why we have developed strategies to help increase the profile of your care home, and ultimately your occupancy and revenue.


Care Software

Our software has been designed by care providers, for care providers. Whether it’s care management software or data visualisation to help you make decisions for your business, we have the solution for you.



We understand the sensitive nature of serious investigations and work collaboratively with your team to give an impartial perspective and produce a thorough report based on our findings.


CQC Registrations

The process of CQC registration can seem incredibly daunting. Our team can manage the entire process for you, giving you time to focus on the other aspects of setting up your new service.


Crisis Management & Turnaround

Transforming services to improve financial and operational performance, or even in some cases, stopping them from being shut down, is what we do. We have the knowledge and experience to guide you at every stage.


Interim Management

Having someone leading your team is a crucial part of any business. Our interim management solution gives you reassurance that you service is in good hands whilst you find the right person.


Investment & Exits

Delphi offer a full partnership service working alongside you in implementing and managing the day-to-day operations of the service whether you’re looking to enter the world of care or exit it.


Acquisition & Due Diligence

We can support you through the complete acquisition process both financially and operationally leaving you free to focus on running your business.


Quality Audit & Policies

Delphi can work in conjunction with you to produce a comprehensive action plan to help improve the quality of service given whilst also ensuring all policies are compliant and up to date.