Impartial support for when you need it most.
Feel confident that your investigation is in the hands of experts.
How do our investigations work?
Delphi utilises a range of investigative approaches that show the potential causes of a specific event and a review and analysis of patients’ clinical notes, risk assessments and care plans can identify areas of risk and suggest actions for improvement. We also utilise a PSRIF template to discover the causes of a problem and its solutions; alongside a detailed timeline of events. Due to their impartiality, Delphi are able to provide an unbiased and evidence-based, factual report based on the evidence provided. All investigations are peer reviewed for accuracy, consistency and proportionality. Delphi use open and closed questions in interviews with staff involved in an incident, with a ‘no blame’ philosophy.
Following the three pillars of quality base of the NHS; safety, clinical effectiveness and patient experience, Delphi has a team of experienced clinicians and senior operational staff and are able to bring in expert subject matter associates, should there be a need. Our composition of staff includes Occupational Therapist, RMN, RGN, LD, CQC Inspectors, Operational Managers, all with many years of experience at senior level both within the Public and Private sectors.
Honest, reliable and impartial – that’s the Delphi Team.
Delphi utilises a candid, fair and balanced approach, not shy to report the truth based on facts. Delphi's ‘no blame’ philosophy aims to identify the cause(s) of an occurrence(s) and subsequent improvements using RCA, 5 whys clinical reviews and analysis of records, policy & procedures, review of the management and clinical structures to assist determine the culture of a service and its impact on a service e.g., closed cultures
Delphi undertake desk top and deep dive reviews using the tools described previously to identify problematic areas, there solutions and improvement plans.
Delphi offers an independent and bespoke approach to investigations and solutions. Our team of experts have worked in all healthcare and social care settings, bringing awareness and understanding to these services.
Our flexibility in working practices and availability at short notice, provides value for money, avoid organisations having to set up costly internal investigations; which may lack the transparency required by the various authorities. Delphi’s independence allows a no blame culture to be evidenced, reassuring all elements involved are thoroughly examined.
Delphi fully meets the requirement for the NHS SI framework level 3 investigations where level 3 investigations need to be investigated externally.
With offices located in Preston, Nottingham and Stevenage, our national coverage enables us to help your quickly and efficiently wherever you are located.
What we do.
Our other services.
Whatever the type of service you have, our team of experts work with you to ensure that every aspect of your care service is working to the best of its ability.
Acquisition & Due Diligence
We can support you through the complete acquisition process both financially and operationally leaving you free to focus on running your business.
Investment & Exits
Delphi offer a full partnership service working alongside you in implementing and managing the day-to-day operations of the service whether you’re looking to enter the world of care or exit it.
Having someone leading your team is a crucial part of any business. Our interim management solution gives you reassurance that you service is in good hands whilst you find the right person.
Crisis Management & Turnaround
Transforming services to improve financial and operational performance, or even in some cases, stopping them from being shut down, is what we do. We have the knowledge and experience to guide you at every stage.
The process of CQC registration can seem incredibly daunting. Our team can manage the entire process for you, giving you time to focus on the other aspects of setting up your new service.
We understand the sensitive nature of serious investigations and work collaboratively with your team to give an impartial perspective and produce a thorough report based on our findings.
Our software has been designed by care providers, for care providers. Whether it’s care management software or data visualisation to help you make decisions for your business, we have the solution for you.
Marketing & Occupancy
We understand the difficulties, and stress, of finding and engaging new residents. This is why we have developed strategies to help increase the profile of your care home, and ultimately your occupancy and revenue.
Mock CQC Inspections
Regardless of whether your current rating is Outstanding or Inadequate, our consultants have the knowledge and experience to help you maintain or dramatically improve your CQC Rating.
The Delphi task force work in collaboration with your team to give advice, guidance and ensure every aspect of your service adheres to the guidelines set by the CQC.
Quality Audit & Policies
Delphi can work in conjunction with you to produce a comprehensive action plan to help improve the quality of service given whilst also ensuring all policies are compliant and up to date.