Independent Investigations
Feel confident that your investigation is in the hands of experts.
Impartial support for when you need it most.
Delphi Care is an approved supplier of Independent Investigations to NHS England and have vast experience in investigating cases of unexpected deaths as well as other untoward incidents in hospitals and other regulated services. Our team have also improved substantially failing services and helped reverse decisions by the authorities to shut down inadequate services.
Learn more about our investigation services by speaking with our team!
How do our investigations work?
Our investigations team utilise a range of investigative approaches to identify the potential causes of a specific event. We also review and analyse patients’ clinical notes, risk assessments and care plans to uncover areas of risk and suggest actions for improvement.
Alongside a detailed timeline of events, we also utilise an in-depth PSIRF template to discover the causes of a problem and its solutions. Impartiality is at the core of our service, which allows us to provide an unbiased and evidence-backed report, based on the evidence provided.
All investigations completed by our team are peer reviewed to fully ensure accuracy, consistency and proportionality. Additionally, we follow a ‘no blame’ philosophy throughout our investigations. This philosophy flows all the way down to even the most basic aspects of our service.
Learn more about our investigations.
Our expertise.
The Delphi investigations team has experience across many different types of independent investigations.
Mental Health Homicide Investigations
Death in Custody Clinical Reviews
System-wide Incident Investigations
Safeguarding Reviews & Investigations
Our specialist investigations team.
Following the three pillars of quality base of the NHS, Delphi has a team of experienced clinicians and senior operational staff and are able to bring in expert subject matter associates, should there be a need.
Our specialist team includes Occupational Therapists, RMN, RGN, LD, CQC Inspectors, Operational Managers, and more all with countless years of experience at senior level both within the Public and Private sectors.
Kate Comfort
Investigations Lead
Kate is a highly qualified investigations lead with a law degree specialising in medical law and neuroscience, providing her with a deep understanding of the legal and ethical complexities in healthcare. With over six years of experience as a CQC inspector, Kate has developed a strong expertise in managing serious incidents within healthcare and social care settings.
She is proficient in utilising Datix and other leading systems for incident reporting and management, ensuring a meticulous and thorough investigative process. As an investigations lead, Kate excels in conducting independent, system-wide analyses using the SEIPS tool, applying the principles of human factors and ergonomics to uncover root causes and provide actionable recommendations.
Kate's ability to lead independent investigations for your trust or social care service ensures that patient safety is prioritised, and high standards of care are maintained. Her insights and expertise will help your organisation learn from incidents and continuously improve the quality of care delivered.
Why choose Delphi Care?
Delphi offers an independent and bespoke approach to investigations and solutions. Our team of experts have worked in all healthcare and social care settings, including former registered managers and CQC inspectors whose awareness, as well as extensive understanding and experience, supports our investigations.
All of our independent investigations utilise a fair and balanced approach, not shy to report the truth based on the available facts. Our ‘no blame’ philosophy aims to identify the cause of an occurrence and subsequent improvements using RCA, 5 whys clinical reviews and analysis of records, policies, procedures, and management and clinical structures to assist determine the culture of a service and its impact on a service.
We also fully meet the requirement for the NHS SI framework level 3 investigations where level 3 investigations need to be investigated externally. So you can rest assured that when choosing Delphi, you’re in safe hands.
