Clinical Quality Audits

Providing policies and procedures that ensure quality.

Quality audits designed to help maintain ongoing standards.

Quality audits are typically conducted by the CQC as part of their inspections but Delphi can also assist your service in reviewing the quality given to service users and work in conjunction with you to produce a comprehensive action plan to help improve the quality of service given.

Similar to our mock CQC inspections, these audits focus solely on the quality that providers and can help identify areas that would benefit from improvement.


What are quality audits?

The purpose of a quality audit is to ensure that the care provided meets the required standards of quality and safety, and that the care is delivered in a compassionate, dignified, and respectful manner.

During a quality audit, our task force will review policies and procedures, observe the care being provided, interview staff and residents, and review documentation, such as care plans and medical records. We will then provide a report on our findings and make recommendations for improvements, if necessary.

Get in touch.

Contact our team on 0330 133 3002 or email us customer-care@delphi.care today!

Using our expertise, our team can help you improve your service and ensure compliance with the CQC's standards of practice.

Get in Touch

What we do.

Bespoke policies written in line with the latest CQC requirements.

Having up to date and accurate policies is an essential part of determining your CQC rating. With frequent changes, ensuring your service is fully compliant and has correct policies in place can be quite time consuming. Having produced policies for all aspects of the healthcare sector, Delphi can review your existing policies and make recommendations or even write a bespoke suite of policies for you in line with latest CQC requirements.
The ultimate goal of quality audits and policy reviews is to ensure that the care provided by the service is of the highest quality and meets the needs and expectations of the residents and their families.

Why are quality audits important?

Quality and policy audits play a vital role in maintaining high quality care in the health and social care industry. They allow managers, staff, the people utilising the service, and even regulators know that the policies and procedures in place are operating correctly.

Quality audits can also provide reports and written evidence of your service’s performance and ensure that it remains compliant with the CQC standards of care. These reports can also provide areas of the service that require improvement with clear and actionable insights to help improve the quality of care being provided.

All in all, they provide evidence to the CQC and Local Authorities that your service has a commitment to quality care and compliance with legislation and standards.

Contact the Delphi team to today on 0330 133 3002 or complete a form to discuss our quality and policy audits.

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Why choose Delphi Care?

Our teams are based across the UK – so you know we’ll be there when you need us.

We forge a strong bond with your business – sharing our knowledge, experience and ideas with you. The Taskforce will evaluate your service and provide action plans, training and coaching to ensure the service you’re offering is regulatory compliant.

We are able to support you in making key decisions that will enhance your care setting’s performance. While the Taskforce primarily uses Delphi’s own software solutions, they can also offer more traditional consultancy services for businesses in the care sector.

Get in touch with us today to learn more about us and our services.

Recent feedback from our clients.

"Sarah McCormack's approach to measuring compliance against the current CQC methodology is exemplary.  Sarah has a wealth of knowledge and understanding about the complexities of adult social care and demonstrated this throughout her visit and her different conversations with our staff team.

She was friendly, communicated well and actively listened to all of our team during her recent assessment of one of our services.  She was clear about the information she needed, was coaching and supportive in her feedback and most importantly spent time with our residents to understand a 'day in their lives' of living in one of our services. 

Staff felt confident to be able to speak with Sarah throughout the visit and I firmly believe that her approach will have boosted our team's confidence to be able to speak with a CQC inspector when they visit." 

Lucy Bland

Head of Regulation and Compliance

Rotherwood Healthcare

"I am delighted to inform you that following our recent inspection, a recommendation for an 'Outstanding' rating has been submitted to the panel. This remarkable achievement would not have been possible without the exceptional services provided by Delphi Care Solutions. 

Your team's expertise and unwavering support have been instrumental in guiding us through this journey. We are deeply grateful for the dedication and professionalism that Delphi Care has consistently demonstrated. Thank you once again for your invaluable assistance."

Nqabutho Sibanda

Director

Elborough Care Services

"I am now registered with the CQC. Thanks again for all the help, support and wonderful service. I will be recommending you to all my colleagues in the future. Sean was a great help. He made the whole process smooth and painless. Highly recommended."

Dr Israar Ul-Haq MRCP, MRCGP

The Private GP (Walsall)

"We provide housing and support for adults with learning disabilities and mental health needs, with many of our services registered with the CQC.

In December 2024, we commissioned Delphi to carry out a mock CQC inspection across one registration covering four services. The inspection was led by an experienced ex-CQC inspector, resulting in a thorough report rated using CQC methodology.

We received a detailed action plan, and the whole process was professional, insightful, and highly valuable. We found the service extremely helpful and would highly recommend it."

Executive Director of Support

Our other services.

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Care Consultancy

Whatever the type of service you have, our team of experts work with you to ensure that every aspect of your care service is working to the best of its ability.

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Care Software

Our software has been designed by care providers, for care providers. Whether it’s care management software or data visualisation to help you make decisions for your business, we have the solution for you.

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Quality Audit & Policies

Delphi can work in conjunction with you to produce a comprehensive action plan to help improve the quality of service given whilst also ensuring all policies are compliant and up to date.

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Investment & Exits

Delphi offer a full partnership service working alongside you in implementing and managing the day-to-day operations of the service whether you’re looking to enter the world of care or exit it.

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Acquisition & Due Diligence

We can support you through the complete acquisition process both financially and operationally leaving you free to focus on running your business.

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Marketing & Occupancy

We understand the difficulties, and stress, of finding and engaging new residents.  This is why we have developed strategies to help increase the profile of your care home, and ultimately your occupancy and revenue.

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Crisis Management

Transforming services to improve financial and operational performance, or even in some cases, stopping them from being shut down, is what we do. We have the knowledge and experience to guide you at every stage.

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CQC Registrations

The process of CQC registration can seem incredibly daunting. Our team can manage the entire process for you, giving you time to focus on the other aspects of setting up your new service.

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Investigations

We understand the sensitive nature of serious investigations and work collaboratively with your team to give an impartial perspective and produce a thorough report based on our findings.

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Interim Management

Having someone leading your team is a crucial part of any business. Our interim management solution gives you reassurance that you service is in good hands whilst you find the right person.

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Mock CQC Inspections

Regardless of whether your current rating is Outstanding or Inadequate, our consultants have the knowledge and experience to help you maintain or dramatically improve your CQC Rating.

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CQC Consultancy

The Delphi task force work in collaboration with your team to give advice, guidance and ensure every aspect of your service adheres to the guidelines set by the CQC.