Clinical Quality Audits

Providing policies and procedures that ensure quality.

Quality audits designed to help maintain ongoing standards.

The purpose of a quality audit is to ensure that the care provided meets the required standards of quality and safety, and that the care is delivered in a compassionate, dignified, and respectful manner. Quality audits are typically conducted by the CQC as part of their inspections but Delphi can also assist your service in reviewing the quality given to service users and work in conjunction with you to produce a comprehensive action plan to help improve the quality of service given. Similar to our mock CQC inspections, these audits focus solely on the quality that providers and can help identify areas that would benefit from improvement.

During a quality audit, our task force will review policies and procedures, observe the care being provided, interview staff and residents, and review documentation, such as care plans and medical records. We will then provide a report on our findings and make recommendations for improvements, if necessary.

Bespoke policies written in line with the latest CQC requirements.

Having up to date and accurate policies is an essential part of determining your CQC rating. With frequent changes, ensuring your service is fully compliant and has correct policies in place can be quite time consuming. Having produced policies for all aspects of the healthcare sector, Delphi can review your existing policies and make recommendations or even write a bespoke suite of policies for you in line with latest CQC requirements.
The ultimate goal of quality audits and policy reviews is to ensure that the care provided by the service is of the highest quality and meets the needs and expectations of the residents and their families.

What we do.

Our other services.


Care Consultancy

Whatever the type of service you have, our team of experts work with you to ensure that every aspect of your care service is working to the best of its ability.


Acquisition & Due Diligence

We can support you through the complete acquisition process both financially and operationally leaving you free to focus on running your business.


Investment & Exits

Delphi offer a full partnership service working alongside you in implementing and managing the day-to-day operations of the service whether you’re looking to enter the world of care or exit it.


Interim Management

Having someone leading your team is a crucial part of any business. Our interim management solution gives you reassurance that you service is in good hands whilst you find the right person.


Crisis Management & Turnaround

Transforming services to improve financial and operational performance, or even in some cases, stopping them from being shut down, is what we do. We have the knowledge and experience to guide you at every stage.


CQC Registrations

The process of CQC registration can seem incredibly daunting. Our team can manage the entire process for you, giving you time to focus on the other aspects of setting up your new service.



We understand the sensitive nature of serious investigations and work collaboratively with your team to give an impartial perspective and produce a thorough report based on our findings.


Care Software

Our software has been designed by care providers, for care providers. Whether it’s care management software or data visualisation to help you make decisions for your business, we have the solution for you.


Marketing & Occupancy

We understand the difficulties, and stress, of finding and engaging new residents.  This is why we have developed strategies to help increase the profile of your care home, and ultimately your occupancy and revenue.


Mock CQC Inspections

Regardless of whether your current rating is Outstanding or Inadequate, our consultants have the knowledge and experience to help you maintain or dramatically improve your CQC Rating.


CQC Consultancy

The Delphi task force work in collaboration with your team to give advice, guidance and ensure every aspect of your service adheres to the guidelines set by the CQC.


Quality Audit & Policies

Delphi can work in conjunction with you to produce a comprehensive action plan to help improve the quality of service given whilst also ensuring all policies are compliant and up to date.