Quality Audits & Policies

Practical audit and policy support to help strengthen compliance, improve oversight and keep standards on track.

Helping providers review, improve and maintain the systems that support safe, high-quality care.

Policies and quality assurance systems should do more than sit on a shelf or exist for inspection purposes. They should support the day-to-day running of your service, guide consistent practice and give leaders a clearer view of quality, risk and compliance. Our Quality Audits & Policies service helps providers review what is currently in place, identify where improvements are needed and strengthen the systems that sit behind safe, well-led care.

Whether you need a one-off audit, support updating key policies or a more structured plan to improve governance and quality assurance, our team can help.

Experienced support when systems need to be stronger

We work with providers to review existing policies, assess audit systems and evaluate whether governance arrangements are genuinely supporting the service. Our focus is on helping services move beyond paperwork and towards practical systems that improve oversight, strengthen compliance and support more consistent delivery.

This service can be especially valuable where policies are outdated, audits are not leading to meaningful action, or leadership teams need a clearer and more reliable view of quality and risk. We do not just review what exists. We help you understand whether it is working in practice and what needs to change.

Call: 0330 133 3002

Email: enquiries@delphi.care

Speak to us today about quality audits and policy support.

What does our quality audits and policies service include?

Quality audits

We review key systems, processes and assurance arrangements to assess how effectively quality is being monitored, managed and improved.

Policy review

Our team assesses whether your policies are current, compliant, practical and aligned to the way your service actually operates.

Policy development

Where needed, we can support the updating or development of policies that are clearer, stronger and easier for teams to apply in practice.

Governance review

We look at how leaders monitor quality, compliance and risk, and where oversight, reporting or accountability may need strengthening.

Action planning

You receive clear recommendations and practical next steps to help improve systems and address priority gaps.

Ongoing compliance support

This service can also form part of wider readiness, improvement or subscription-based support where ongoing input is needed.

Quality assurance framework review

We assess whether your wider quality assurance systems are giving leaders the right level of visibility, challenge and confidence across the service.

Follow-up implementation support

Where needed, we can help providers turn audit findings into clearer actions, stronger systems and more consistent follow-through.

Our service is more than consultancy. It is a practical partnership that helps providers build stronger systems, clearer oversight and more reliable compliance.

Speak to our team if you need stronger policies, better audits or clearer quality oversight.

Support designed to make your quality systems more useful, practical and effective

Stronger compliance foundations

Review and improve the systems that support safe, well-led and consistent care across your service.

Better leadership oversight

Gain a clearer understanding of how quality, compliance and risk are being monitored and where leaders may need greater visibility.

Useful beyond inspection

Strong audits and policies help services maintain standards, improve accountability and support better operational quality over time, not just when inspection is approaching.

Recent feedback from our clients.

Our Institute of Medical Imaging and Visualisation team found your knowledgeable and timely services extremely helpful in successfully securing our CQC registration. Thank you for all the help.

Bournemouth University

"Sarah McCormack's approach to measuring compliance against the current CQC methodology is exemplary. Sarah has a wealth of knowledge and understanding about the complexities of adult social care and demonstrated this throughout her visit and her different conversations with our staff team.

She was friendly, communicated well and actively listened to all of our team during her recent assessment of one of our services. She was clear about the information she needed, was coaching and supportive in her feedback and most importantly spent time with our residents to understand a 'day in their lives' of living in one of our services.

Staff felt confident to be able to speak with Sarah throughout the visit and I firmly believe that her approach will have boosted our team's confidence to be able to speak with a CQC inspector when they visit."

Lucy Bland

Head of Regulation and Compliance

Rotherwood Healthcare

"I am delighted to inform you that following our recent inspection, a recommendation for an 'Outstanding' rating has been submitted to the panel. This remarkable achievement would not have been possible without the exceptional services provided by Delphi Care Solutions.

Your team's expertise and unwavering support have been instrumental in guiding us through this journey. We are deeply grateful for the dedication and professionalism that Delphi Care has consistently demonstrated. Thank you once again for your invaluable assistance."

Nqabutho Sibanda

Director

Elborough Care Services

"I am now registered with the CQC. Thanks again for all the help, support and wonderful service. I will be recommending you to all my colleagues in the future. Sean was a great help. He made the whole process smooth and painless. Highly recommended."

Dr Israar Ul-Haq MRCP, MRCGP

The Private GP (Walsall)

"We provide housing and support for adults with learning disabilities and mental health needs, with many of our services registered with the CQC.

In December 2024, we commissioned Delphi to carry out a mock CQC inspection across one registration covering four services. The inspection was led by an experienced ex-CQC inspector, resulting in a thorough report rated using CQC methodology.

We received a detailed action plan, and the whole process was professional, insightful, and highly valuable. We found the service extremely helpful and would highly recommend it."