Turnaround Services for Supported Living Providers

When your supported living or learning disability service faces significant regulatory challenges or a decline in quality, decisive and expert action is essential. An inadequate CQC rating or enforcement action can threaten your service’s viability and compromise the wellbeing of the people you support.

Our specialist turnaround services provide the intensive, hands-on support needed to stabilise your operations, address regulatory failings, and guide your service back to a path of compliance and excellence.

From crisis to compliance: expert turnaround support

Facing a Requires Improvement or Inadequate CQC rating is a deeply challenging experience for any provider. It can damage morale, undermine confidence, and place immense pressure on your leadership team.

A successful turnaround requires more than a quick fix. It demands a strategic, systematic approach led by experts who understand CQC expectations and know how to drive meaningful, sustainable change.


Immediate leadership and structured recovery planning

Our turnaround service is designed to provide immediate relief and a clear, structured plan for recovery. We deploy seasoned professionals, including specialist CQC turnaround managers, who can take control of the situation, implement robust improvement plans, and embed a culture of quality that ensures long-term stability.

This dedicated supported living support acts as a lifeline during periods of crisis, helping your service regain control and confidence.

Get in touch.

Contact our team on 0330 133 3002 or email us customer-care@delphi.care today!

Our experienced consultants provide practical, professional support to help your service remain stable, compliant, and well led.

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Comprehensive turnaround and improvement solutions

We offer a complete suite of services designed to address the root causes of underperformance and deliver rapid, sustainable improvement. Our approach is practical, collaborative, and focused on achieving measurable results.

CQC turnaround manager deployment

When immediate, experienced leadership is required, we can provide a CQC turnaround manager to step into your service.

These are highly skilled professionals with a proven track record of improving struggling supported living and learning disability services. They assess priorities quickly, manage the day-to-day improvement process, and work closely with your existing team to restore compliance and rebuild confidence with the CQC.

In-depth regulatory consultancy and action planning

Our service begins with a forensic analysis of your CQC inspection report and internal quality assurance systems. We identify every regulatory breach and area of weakness.

Working collaboratively with your team, we develop a comprehensive, evidence-based action plan that provides a clear roadmap for improvement. This plan becomes the central tool for managing the turnaround project, ensuring progress is tracked and outcomes are measurable.

Hands-on operational and quality support

A plan alone is not enough. Our team provides hands-on supported living support to help implement change on the ground.

This may include reviewing and rewriting care plans, improving medication management systems, mentoring staff, and introducing effective quality assurance processes. We work alongside your team, building capability and confidence to maintain high standards long after the turnaround is complete.

How our turnaround services support your service

Rapid service stabilisation

Immediate leadership and control to address regulatory risk.

Clear, CQC-aligned improvement planning

Structured action plans to manage recovery and demonstrate progress.

Sustainable operational improvement

Hands-on support to embed quality systems and skilled practice.

What we do.

Why choose us for your turnaround needs

A team of proven turnaround specialists

Our consultants are experienced operators from the supported living and learning disability sector. Many are former CQC inspectors, operational directors, and registered managers who have successfully led multiple turnaround projects.

They bring deep regulatory knowledge and practical, real-world experience to every assignment.

A rapid and decisive response

We understand that time is critical in a turnaround situation. We respond quickly, providing expert advice and deploying a CQC turnaround manager often within days.

Our focus is on making an immediate impact to stabilise the service and begin the improvement journey without delay.

Recent feedback from our clients.

Our Institute of Medical Imaging and Visualisation team found your knowledgeable and timely services extremely helpful in successfully securing our CQC registration. Thank you for all the help.

Bournemouth University

"Sarah McCormack's approach to measuring compliance against the current CQC methodology is exemplary.  Sarah has a wealth of knowledge and understanding about the complexities of adult social care and demonstrated this throughout her visit and her different conversations with our staff team.

She was friendly, communicated well and actively listened to all of our team during her recent assessment of one of our services.  She was clear about the information she needed, was coaching and supportive in her feedback and most importantly spent time with our residents to understand a 'day in their lives' of living in one of our services. 

Staff felt confident to be able to speak with Sarah throughout the visit and I firmly believe that her approach will have boosted our team's confidence to be able to speak with a CQC inspector when they visit." 

Lucy Bland

Head of Regulation and Compliance

Rotherwood Healthcare

"I am delighted to inform you that following our recent inspection, a recommendation for an 'Outstanding' rating has been submitted to the panel. This remarkable achievement would not have been possible without the exceptional services provided by Delphi Care Solutions. 

Your team's expertise and unwavering support have been instrumental in guiding us through this journey. We are deeply grateful for the dedication and professionalism that Delphi Care has consistently demonstrated. Thank you once again for your invaluable assistance."

Nqabutho Sibanda

Director

Elborough Care Services

"I am now registered with the CQC. Thanks again for all the help, support and wonderful service. I will be recommending you to all my colleagues in the future. Sean was a great help. He made the whole process smooth and painless. Highly recommended."

Dr Israar Ul-Haq MRCP, MRCGP

The Private GP (Walsall)

"We provide housing and support for adults with learning disabilities and mental health needs, with many of our services registered with the CQC.

In December 2024, we commissioned Delphi to carry out a mock CQC inspection across one registration covering four services. The inspection was led by an experienced ex-CQC inspector, resulting in a thorough report rated using CQC methodology.

We received a detailed action plan, and the whole process was professional, insightful, and highly valuable. We found the service extremely helpful and would highly recommend it."

Executive Director of Support

Our other services.

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Care Consultancy

Whatever the type of service you have, our team of experts work with you to ensure that every aspect of your care service is working to the best of its ability.

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Investment & Exits

Delphi offer a full partnership service working alongside you in implementing and managing the day-to-day operations of the service whether you’re looking to enter the world of care or exit it.

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Acquisition & Due Diligence

We can support you through the complete acquisition process both financially and operationally leaving you free to focus on running your business.

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Crisis Management

Transforming services to improve financial and operational performance, or even in some cases, stopping them from being shut down, is what we do. We have the knowledge and experience to guide you at every stage.

CQC Registration

CQC Registrations

The process of CQC registration can seem incredibly daunting. Our team can manage the entire process for you, giving you time to focus on the other aspects of setting up your new service.

Investigations

Investigations

We understand the sensitive nature of serious investigations and work collaboratively with your team to give an impartial perspective and produce a thorough report based on our findings.

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Interim Management

Having someone leading your team is a crucial part of any business. Our interim management solution gives you reassurance that you service is in good hands whilst you find the right person.

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Mock CQC Inspections

Regardless of whether your current rating is Outstanding or Inadequate, our consultants have the knowledge and experience to help you maintain or dramatically improve your CQC Rating.

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CQC Consultancy

The Delphi task force work in collaboration with your team to give advice, guidance and ensure every aspect of your service adheres to the guidelines set by the CQC.

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Quality Audit & Policies

Delphi can work in conjunction with you to produce a comprehensive action plan to help improve the quality of service given whilst also ensuring all policies are compliant and up to date.