Expert Turnaround Services for Care Homes

Facing regulatory challenges or a decline in service quality can be an incredibly stressful time for any care provider. When your residential or nursing care home is underperforming, it requires a decisive and strategic intervention to steer it back towards success.

Our dedicated turnaround services provide the expert leadership and structured care provider support needed to transform your service, improve standards, and achieve sustainable Care Quality Commission compliance. With specialist regulatory consultancy, we can guide you through every step of the improvement journey.

What are turnaround services in care?

Turnaround services are designed for care homes that are facing significant operational, financial, or regulatory difficulties. This could be due to a poor CQC inspection report, enforcement notices, or internal challenges that are impacting the quality of care.

The goal of a turnaround is to rapidly stabilise the service, identify the root causes of the problems, and implement a robust action plan for recovery and long term improvement.


Intensive leadership and regulatory expertise when it matters most

This process requires more than just temporary assistance; it demands intensive, hands on leadership from an expert who understands the complexities of the care sector. A specialist CQC turnaround manager will embed themselves within your organisation, providing the direction and expertise necessary to drive meaningful change.

This comprehensive care provider support ensures that improvements are not only made but are also sustained, rebuilding confidence with regulators, staff, and residents.

Get in touch.

Contact our team on 0330 133 3002 or email us customer-care@delphi.care today!

Our experienced consultants provide practical, professional support to help your service remain stable, compliant, and well led.

Contact Us

Our comprehensive turnaround service for residential and nursing care

We offer a holistic approach to service recovery, combining experienced leadership with targeted regulatory consultancy. Our turnaround services are tailored to the specific needs of your care home, ensuring we address your unique challenges with precision and care.

We are committed to helping you navigate this difficult period and emerge as a stronger, more resilient organisation.

Immediate stabilisation and leadership

The first step in any successful turnaround is to establish stability. We can provide an experienced CQC turnaround manager to take immediate control of the situation. This leader will provide clear direction, restore staff morale, and ensure the safety and wellbeing of your residents.

By bringing in an objective and highly skilled professional, you can halt any further decline and create the space needed to focus on a structured recovery plan. This immediate intervention is a critical component of our care provider support.

In depth diagnostic and action planning

Once the service is stable, our team will conduct a thorough diagnostic review of your operations. This involves a deep dive into every aspect of your care home, from clinical governance and care planning to staff management and financial performance.

Using our regulatory consultancy expertise, we identify the underlying issues contributing to the underperformance. Following this analysis, we collaborate with your team to develop a detailed, prioritised, and achievable improvement plan. This plan becomes the roadmap for your service’s recovery.

Hands on implementation and mentorship

A plan is only as good as its execution. Our CQC turnaround manager works on site, leading the implementation of the improvement plan. They will mentor your existing leadership team, empower your staff with new skills, and embed best practices into your daily operations.

This hands on care provider support ensures that changes are implemented effectively and that your team develops the capacity to maintain high standards in the long run. Our regulatory consultancy expertise ensures all actions are aligned with CQC expectations and industry best practices.

How our turnaround services support your care home

Rapid service stabilisation

Immediate leadership to halt decline, restore control, and protect residents and staff.

Specialist CQC turnaround expertise

Focused regulatory leadership to address enforcement action, improve ratings, and achieve compliance.

Sustainable improvement and recovery

Structured support to embed best practice, strengthen teams, and deliver lasting change.

What we do.

The Delphi Care Solutions advantage

Unrivalled experience in service recovery

Our team is composed of seasoned care professionals, including former CQC inspectors, successful registered managers, and senior operational directors. Each CQC turnaround manager in our network has a proven track record of successfully turning around failing or inadequate services.

This deep, practical experience means we understand the pressures you are under and know what it takes to succeed.

A partnership approach to care provider support

We believe in working with you, not just for you. Our approach is collaborative and supportive. We integrate seamlessly with your team, fostering a culture of transparency, accountability, and continuous improvement.

We see ourselves as your strategic partners, fully invested in helping you rebuild your service and restore its reputation. Our regulatory consultancy is delivered in a way that empowers your team.

Recent feedback from our clients.

Our Institute of Medical Imaging and Visualisation team found your knowledgeable and timely services extremely helpful in successfully securing our CQC registration. Thank you for all the help.

Bournemouth University

"Sarah McCormack's approach to measuring compliance against the current CQC methodology is exemplary.  Sarah has a wealth of knowledge and understanding about the complexities of adult social care and demonstrated this throughout her visit and her different conversations with our staff team.

She was friendly, communicated well and actively listened to all of our team during her recent assessment of one of our services.  She was clear about the information she needed, was coaching and supportive in her feedback and most importantly spent time with our residents to understand a 'day in their lives' of living in one of our services. 

Staff felt confident to be able to speak with Sarah throughout the visit and I firmly believe that her approach will have boosted our team's confidence to be able to speak with a CQC inspector when they visit." 

Lucy Bland

Head of Regulation and Compliance

Rotherwood Healthcare

"I am delighted to inform you that following our recent inspection, a recommendation for an 'Outstanding' rating has been submitted to the panel. This remarkable achievement would not have been possible without the exceptional services provided by Delphi Care Solutions. 

Your team's expertise and unwavering support have been instrumental in guiding us through this journey. We are deeply grateful for the dedication and professionalism that Delphi Care has consistently demonstrated. Thank you once again for your invaluable assistance."

Nqabutho Sibanda

Director

Elborough Care Services

"I am now registered with the CQC. Thanks again for all the help, support and wonderful service. I will be recommending you to all my colleagues in the future. Sean was a great help. He made the whole process smooth and painless. Highly recommended."

Dr Israar Ul-Haq MRCP, MRCGP

The Private GP (Walsall)

"We provide housing and support for adults with learning disabilities and mental health needs, with many of our services registered with the CQC.

In December 2024, we commissioned Delphi to carry out a mock CQC inspection across one registration covering four services. The inspection was led by an experienced ex-CQC inspector, resulting in a thorough report rated using CQC methodology.

We received a detailed action plan, and the whole process was professional, insightful, and highly valuable. We found the service extremely helpful and would highly recommend it."

Executive Director of Support

Our other services.

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Care Consultancy

Whatever the type of service you have, our team of experts work with you to ensure that every aspect of your care service is working to the best of its ability.

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Investment & Exits

Delphi offer a full partnership service working alongside you in implementing and managing the day-to-day operations of the service whether you’re looking to enter the world of care or exit it.

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Acquisition & Due Diligence

We can support you through the complete acquisition process both financially and operationally leaving you free to focus on running your business.

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Crisis Management

Transforming services to improve financial and operational performance, or even in some cases, stopping them from being shut down, is what we do. We have the knowledge and experience to guide you at every stage.

CQC Registration

CQC Registrations

The process of CQC registration can seem incredibly daunting. Our team can manage the entire process for you, giving you time to focus on the other aspects of setting up your new service.

Investigations

Investigations

We understand the sensitive nature of serious investigations and work collaboratively with your team to give an impartial perspective and produce a thorough report based on our findings.

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Interim Management

Having someone leading your team is a crucial part of any business. Our interim management solution gives you reassurance that you service is in good hands whilst you find the right person.

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Mock CQC Inspections

Regardless of whether your current rating is Outstanding or Inadequate, our consultants have the knowledge and experience to help you maintain or dramatically improve your CQC Rating.

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CQC Consultancy

The Delphi task force work in collaboration with your team to give advice, guidance and ensure every aspect of your service adheres to the guidelines set by the CQC.

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Quality Audit & Policies

Delphi can work in conjunction with you to produce a comprehensive action plan to help improve the quality of service given whilst also ensuring all policies are compliant and up to date.