CQC: The New Approach | Free Webinar for Care Providers

Free live webinar · adult social care Explore the programme ↗

CQC: The New
Approach.

What’s changing, what isn’t, and how to evidence it with confidence.

A practical briefing for care leaders who want clearer answers, stronger evidence and a more focused approach to inspection readiness.

Thursday 12 November 2026 · 10:00–11:00am UK time 60 minutes · Live online · Includes live Q&A

Presented by Jackie Williams Head of Healthcare Quality & Compliance, Delphi Care Solutions

Care professionals discussing inspection readiness
Practical insight for the people leading care.
60 One practical hourExpert briefing and time for questions.
03 Three clear themesUnderstand. Apply. Evidence.
Q&A Bring your questionsExplore what matters to your service.
What you’ll take away

Less uncertainty.
More useful next steps.

Understand the proposed approach without losing sight of the care, governance and evidence that matter in your service.

01 / UNDERSTAND ↗

What’s changing

Separate what CQC has confirmed from what is still developing. Explore sector-specific frameworks, draft key lines of enquiry and the proposed approach to ratings.

Confirmed vs developing Framework changes
02 / APPLY ↗

What it means for you

Consider what stays the same, the implications for different care settings and where to focus your preparation without rebuilding everything around a draft.

Service implications Readiness priorities
03 / EVIDENCE ↗

Evidencing it with confidence

Explore practical ways to record outcomes, connect audits to action and help staff explain what they did, why they did it and the difference it made.

Outcomes and evidence Staff confidence
A changing framework is not a reason to pause improvement.

Focus on practical steps now, rather than waiting for every detail to be settled.

Save your place ↗
A practical question to take back to your team

You know what you did.
Can you show the difference it made?

The webinar moves beyond whether a care plan or audit exists. Explore how to describe the impact of care through the person’s experience, the action taken and the learning that followed.

Join the practical discussion ↗

These four prompts come from the webinar’s approach to evidencing outcomes. They are a starting point for reflection, not a complete assessment checklist.

01 / CHANGE

What changed?

What is different for the person because of the care or support provided?

02 / BENEFIT

How did it help?

How has that change benefited them, in their own terms?

03 / LEARNING

What was learned?

What did the service learn, and what did it do differently as a result?

04 / EXPERIENCE

What do they say?

What does the person, or their family, say about it in their own words?

The programme

From the bigger picture
to your next steps.

Three connected themes, followed by live questions. Leave with a clearer view of what to keep doing, what to start and what to stop.

Reserve your free place ↗
60 MINUTES IN TOTAL
Including 10–15 minutes of live Q&A
  1. 01

    Understand the direction of change

    Put the proposed CQC approach in context. Distinguish confirmed decisions, draft details and questions still to be resolved.

  2. 02

    Apply it to your service

    Consider the five key questions, provider circumstances and practical priorities across residential, nursing, domiciliary care and supported living.

  3. 03

    Strengthen evidence and confidence

    Explore care outcomes, governance follow-through, common evidence gaps and the keep, start, stop approach to your next three months.

  4. Q&A

    Ask the questions that matter to you

    Raise practical questions about readiness, evidence and next steps. Please keep examples anonymous and avoid sharing identifiable service-user information.

Created for adult social care leaders

For the people
responsible for quality.

Designed for professionals leading CQC-regulated adult social care services in England, whether you oversee one service or a wider group.

Registered Managers Provider owners Operations Directors Quality and compliance leads Regional managers Senior leadership teams

Residential and nursing care · Domiciliary care · Supported living

Before you join

A few useful
details.

Need an independent view of your service’s current readiness?

Explore Mock CQC Inspections ↗

When is the webinar?

Thursday 12 November 2026, from 10:00am to 11:00am UK time. The session takes place live online and includes time for questions.

How do I register and receive my joining link?

Select Reserve your free place to open the Zoho Webinar registration panel. After submitting your details, Zoho sends a confirmation email with your individual joining link and the option to add the event to your calendar.

Is it free to attend?

Yes. There is no attendance fee. Please register so we can send you the joining information.

Who is this webinar for?

Registered Managers, provider owners, operations leaders and quality and compliance professionals working in CQC-regulated adult social care in England.

What will the webinar cover?

What is changing in CQC’s approach, what it means for your service and how to evidence care with confidence. The session includes practical priorities and live Q&A.

Can I ask questions about my service?

Yes. Please anonymise examples and do not share identifiable information about people receiving care.

Is this an official CQC webinar?

No. This is an independent Delphi Care Solutions webinar. It is not endorsed by CQC and cannot guarantee any regulatory or inspection outcome.

Understand the change.
Know your next steps.

Free live webinar · 60 minutes · With Jackie Williams
Thursday 12 November 2026 · 10:00–11:00am UK time.

Reserve your free place ↗

An independent Delphi Care Solutions webinar. The session provides general educational information, not individual legal or clinical advice. Regulatory decisions remain with CQC.

Contact Delphi ↗