What is a CQC Registered Manager?

Care homes and domiciliary care service providers are an incredibly important part of society and are fundamental to the makeup of social care in England. It is, therefore, vital that they are run properly. This responsibility falls to the Registered Manager who is not only in charge of the team of care workers, but also ensuring high quality care and patient outcomes.

In England, all managers of care who provide regulated services must be registered with the Care Quality Commission (CQC). In this article, we look at what the role of a CQC Registered Manager involves.

What is a CQC Registered Manager?

As the manager of a care provision, there are a lot of responsibilities that fall within the role. They need to balance the care and safeguarding of their services users with business related tasks to ensure that the home is running smoothly in all areas.

A Registered Manager needs to ensure that their service remains compliant with CQC regulations at all times and can include dealing with staff training as well as ensuring that all of the right facilities are offered. It is the Registered Managers and the Nominated Individual who share the legal responsibility for ensuring that the relevant regulations have been met. They are also the key point of contact.

In order to be a CQC Registered Manager, it is important to have in-depth knowledge of all of the CQC regulations, requirements and guidelines so that you can ensure that they are all thoroughly implemented and upheld. It can ensure the safety of patients, provide peace of mind for loved ones and can help a care home to achieve good ratings in their CQC inspections.

A CQC Registered Manager must have a number of business skills as well as experience in care management. They need to be strong leaders but also need to be able to understand what is required by the CQC and be able to implement this effectively.

The role of a CQC Registered Manager

A Registered Manager is generally required to wear a number of different hats in order to fulfil their role. Their first concern should be with the well-being of their service users and will therefore need to make sure that they are receiving the highest levels of care.

They need to actively work to prevent issues such as neglect, abuse and mistreatment, as well as ensuring that all service users are treated with the utmost dignity and respect. They will be responsible for making the key decisions on the care that is offered and how the service is run on a daily basis.

In addition to this, Registered Managers are also in charge of the management of resources and ensuring that all staff are not only trained to the correct levels, but that they are also offered ongoing training to update and enhance their skills. They will also need to ensure that health and safety guidelines are followed at all times and that safeguarding processes are ingrained in everything that they do.

All care providers in England are required to have a Registered Manager, and it is important that they are the right person for the job. It is possible for a care home to have more than one person who manages a regulated activity, such as in a job share agreement, but both will need to be CQC registered. A CQC Registered Manager needs to be of good character and have the necessary skills and qualifications for the role in order to then register themselves with the CQC.

How can Delphi Care help?

Here at Delphi Care we have to knowledge and expertise to ensure that your service meets the standards for ‘Outstanding’ care. Our team is made up of former CQC inspectors and ex registered managers, with over 200 collective years’ experience of working in the health and social care sector.

If you would like support in sourcing your next Registered Manager, or would like Interim Management support, do get in touch with us today. We’re here to help.