Expert Safeguarding Services for Domiciliary Care

Ensuring the safety and wellbeing of vulnerable adults is the most profound responsibility for any domiciliary care provider. A robust safeguarding framework is not just a regulatory requirement; it is the moral core of your service.

Our specialist safeguarding services are designed to support domiciliary care agencies in creating a safe environment, ensuring full compliance with the Care Standards Act and providing clarity on complex issues such as the Care Quality Commission Deprivation of Liberty Safeguards, known as CQC DOLS. We are here to help you protect the people you support with confidence and competence.

The importance of safeguarding in domiciliary care

Safeguarding means protecting an adult’s right to live in safety, free from abuse and neglect. In a domiciliary care setting, where support is delivered in a person’s own home, the challenges of safeguarding are unique.

Care workers often work alone, and identifying signs of abuse or neglect requires exceptional training, vigilance, and clear reporting procedures. The Care Standards Act 2000 sets out the legal obligations for providers to ensure the welfare of their service users, making effective safeguarding a fundamental pillar of compliance.

Managing safeguarding and CQC DOLS with confidence

Understanding and correctly applying the CQC DOLS framework is critical. The Deprivation of Liberty Safeguards exist to protect people who lack the mental capacity to consent to their care arrangements, and for domiciliary care providers this can be a particularly complex area to navigate.

Failing to manage safeguarding and CQC DOLS correctly can have severe consequences, not only for service users but also for your agency’s reputation and CQC rating. Our safeguarding services provide the expert guidance you need to get it right.

Get in touch.

Contact our team on 0330 133 3002 or email us customer-care@delphi.care today!

Our experienced consultants provide practical, professional support to help your service remain stable, compliant, and well led.

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Our comprehensive safeguarding services

We offer a suite of safeguarding services tailored specifically to the needs of the domiciliary care sector. Our support is practical, proactive, and focused on embedding a strong safeguarding culture throughout your organisation.

Safeguarding audits and policy reviews

The foundation of effective safeguarding is having robust policies and procedures in place. Our consultants conduct a thorough audit of your existing safeguarding framework.

We review your policies, reporting mechanisms, and staff training records to ensure compliance with the Care Standards Act and current best practice. We identify any gaps or weaknesses and provide clear, actionable recommendations to strengthen your systems. This ensures your procedures are not only compliant on paper but practical for frontline staff to follow.

Specialist CQC DOLS guidance

Navigating the complexities of CQC DOLS can be a significant challenge for domiciliary care providers. Our safeguarding services include specialist consultancy on the Deprivation of Liberty Safeguards.

We help you understand when an authorisation may be required for a person receiving care at home. Our experts provide training on mental capacity assessments and the principles of least restrictive practice. We support you in identifying, applying for, and managing CQC DOLS authorisations, protecting both your service users and your agency from legal risk.

Advanced safeguarding training

Effective safeguarding relies on a well trained and confident workforce. We offer bespoke safeguarding training packages for managers and care staff.

Our courses go beyond basic awareness and cover complex topics such as recognising hidden signs of abuse, managing disclosures, conducting internal investigations, and understanding the role of external agencies such as local authority safeguarding teams. This training empowers staff to act decisively and correctly when concerns arise.

How our safeguarding services support your agency

Robust safeguarding frameworks

Audits and policy reviews aligned with the Care Standards Act and best practice.

Expert CQC DOLS support

Clear guidance on mental capacity, authorisations, and least restrictive practice.

Confident, well trained staff

Advanced training to recognise, report, and manage safeguarding concerns.

What we do.

The Delphi Care Solutions advantage

Unrivalled expertise in social care

Our consultants are experienced social care professionals with backgrounds as safeguarding leads, registered managers, and senior operational leaders within the domiciliary care sector.

This firsthand experience allows them to provide advice that is both theoretically sound and grounded in the practical realities of delivering care in the community. Their knowledge of the Care Standards Act and CQC DOLS is second to none.

A supportive and proactive partnership

We see our role as your trusted safeguarding partner. Our approach is supportive and collaborative, not judgemental. We work with you to build your team’s confidence and competence.

Our safeguarding services are proactive, helping you identify and mitigate risks before they escalate into serious incidents. We provide ongoing advice and act as a source of expert guidance whenever you need it.

Recent feedback from our clients.

Our Institute of Medical Imaging and Visualisation team found your knowledgeable and timely services extremely helpful in successfully securing our CQC registration. Thank you for all the help.

Bournemouth University

"Sarah McCormack's approach to measuring compliance against the current CQC methodology is exemplary.  Sarah has a wealth of knowledge and understanding about the complexities of adult social care and demonstrated this throughout her visit and her different conversations with our staff team.

She was friendly, communicated well and actively listened to all of our team during her recent assessment of one of our services.  She was clear about the information she needed, was coaching and supportive in her feedback and most importantly spent time with our residents to understand a 'day in their lives' of living in one of our services. 

Staff felt confident to be able to speak with Sarah throughout the visit and I firmly believe that her approach will have boosted our team's confidence to be able to speak with a CQC inspector when they visit." 

Lucy Bland

Head of Regulation and Compliance

Rotherwood Healthcare

"I am delighted to inform you that following our recent inspection, a recommendation for an 'Outstanding' rating has been submitted to the panel. This remarkable achievement would not have been possible without the exceptional services provided by Delphi Care Solutions. 

Your team's expertise and unwavering support have been instrumental in guiding us through this journey. We are deeply grateful for the dedication and professionalism that Delphi Care has consistently demonstrated. Thank you once again for your invaluable assistance."

Nqabutho Sibanda

Director

Elborough Care Services

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"I am now registered with the CQC. Thanks again for all the help, support and wonderful service. I will be recommending you to all my colleagues in the future. Sean was a great help. He made the whole process smooth and painless. Highly recommended."

Dr Israar Ul-Haq MRCP, MRCGP

The Private GP (Walsall)

"We provide housing and support for adults with learning disabilities and mental health needs, with many of our services registered with the CQC.

In December 2024, we commissioned Delphi to carry out a mock CQC inspection across one registration covering four services. The inspection was led by an experienced ex-CQC inspector, resulting in a thorough report rated using CQC methodology.

We received a detailed action plan, and the whole process was professional, insightful, and highly valuable. We found the service extremely helpful and would highly recommend it."

Executive Director of Support

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Our other services.

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Care Consultancy

Whatever the type of service you have, our team of experts work with you to ensure that every aspect of your care service is working to the best of its ability.

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Investment & Exits

Delphi offer a full partnership service working alongside you in implementing and managing the day-to-day operations of the service whether you’re looking to enter the world of care or exit it.

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Acquisition & Due Diligence

We can support you through the complete acquisition process both financially and operationally leaving you free to focus on running your business.

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Crisis Management

Transforming services to improve financial and operational performance, or even in some cases, stopping them from being shut down, is what we do. We have the knowledge and experience to guide you at every stage.

CQC Registration

CQC Registrations

The process of CQC registration can seem incredibly daunting. Our team can manage the entire process for you, giving you time to focus on the other aspects of setting up your new service.

Investigations

Investigations

We understand the sensitive nature of serious investigations and work collaboratively with your team to give an impartial perspective and produce a thorough report based on our findings.

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Interim Management

Having someone leading your team is a crucial part of any business. Our interim management solution gives you reassurance that you service is in good hands whilst you find the right person.

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Mock CQC Inspections

Regardless of whether your current rating is Outstanding or Inadequate, our consultants have the knowledge and experience to help you maintain or dramatically improve your CQC Rating.

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CQC Consultancy

The Delphi task force work in collaboration with your team to give advice, guidance and ensure every aspect of your service adheres to the guidelines set by the CQC.

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Quality Audit & Policies

Delphi can work in conjunction with you to produce a comprehensive action plan to help improve the quality of service given whilst also ensuring all policies are compliant and up to date.

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Strengthen your safeguarding framework today

Our ultimate goal is to help you embed a deep and lasting culture of safeguarding within your organisation. This means moving beyond a tick box approach to compliance and fostering an environment where staff feel empowered to speak up and concerns are handled transparently.

Protecting the vulnerable adults you support is your most important duty. Do not leave your safeguarding arrangements to chance. Our expert safeguarding services provide the specialist support your domiciliary care agency needs to excel in this critical area.

Contact Delphi Care Solutions now for a confidential discussion about your safeguarding and CQC DOLS requirements. Let us help you build a robust framework that ensures the safety of your service users and the compliance of your service.

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