Registered Manager – Domiciliary Care – Dartford

Delphi Care Solutions is supporting one of its clients – a domiciliary care agency specialising in high-quality, person-centred support for children, young people, and adults with complex needs, including autism, learning disabilities, and behaviours that challenge. Our client is looking for a high-calibre, turnaround-experienced candidate capable of leading the service through regulatory recovery and relaunch/reset. This role is looking to attract a credible, resilient, and values-led Registered Manager with experience in regulatory recovery, service re-registration, and governance reset, directly aligned with the findings from our most recent CQC inspection.

Job Title: Registered Manager – Domiciliary Care
Location: Dartford, Kent (oversight across Kent & surrounding areas)
Contract Type: Full-time, Permanent
Contracted Hours: 40 hours per week (Monday–Friday, with flexibility)
Start Date: February 2026 (subject to CQC registration)
Reports To: Director – Achievers Care Solutions Ltd
Salary: £35,000 – £45,000 per annum (DOE, turnaround experience essential)

As the Registered Manager, you will provide strong, visible, and accountable leadership, overseeing:

• Regulatory recovery and CQC re-registration
• Governance, risk management, and quality assurance
• Recruitment, induction, and supervision of staff
• Safe service resumption from a non-operational baseline

This role is accountable under the Health and Social Care Act 2008 and will support the provider in removing dormancy and resuming operations safely. The postholder will also lead inspection engagement and service relaunch/reset in line with agreed governance frameworks and external advisory support

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Key Responsibilities

Regulatory & Compliance

• Apply for and maintain CQC Registered Manager status
• Lead regulatory recovery following an Inadequate rating
• Ensure full compliance with:
  • Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
  • CQC Fundamental Standards
  • CQC KLOEs (Safe, Effective, Caring, Responsive, Well-led)
• Prepare for and lead CQC inspections, monitoring, and engagement
• Implement and oversee: policies & procedures, audits, action plans, governance frameworks, quality assurance, and continuous improvement systems

Leadership & Governance

• Provide clear, accountable leadership across the service
• Establish a positive, open, learning culture
• Embed effective supervision, appraisal, and staff accountability systems
• Ensure safeguarding systems are effective and robust
• Lead incident management, complaints, and learning from events

Operational Development

• Lead the safe re-opening of the service
• Recruit, induct, and develop care staff in line with CQC expectations
• Ensure staffing levels, rotas, and competencies meet regulatory standards
• Oversee care planning, risk assessment, and person-centred delivery

Business Growth & Stakeholder Engagement

• Support business development and local authority engagement
• Build professional relationships with: Local Authorities, Commissioners, Health professionals, Families and service users
• Contribute to occupancy growth and service sustainability

Accountability

• Report directly to the Director
• Act as the accountable leader for service quality and compliance
• Maintain accurate records, evidence, and audit trails
• Accountable for meeting regulatory outcomes independently of external consultancy
• Collaborate with external advisors (e.g., Delphi Task Force) without delegating statutory RM responsibilities
• Understand that CQC registration approval is a condition precedent to full confirmation of role

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Requirements

Person Specification

Essential Criteria

• Eligible and willing to apply for CQC Registered Manager registration
• Minimum 2–3 years’ experience as a Registered Manager (homecare preferred)
• Proven experience of: CQC inspections, compliance, governance, and leading services through improvement or recovery
• Strong understanding of: CQC regulations, enforcement, Fundamental Standards, and safeguarding (adults & children)
• Excellent leadership, communication, and decision-making skills
• Ability to build a service from a non-operational or early-stage position

Desirable Criteria

• Experience turning around Inadequate or Requires Improvement services
• Experience opening or re-launching a service
• Business development and LA commissioning experience
• Degree in health and social care management and Level 5 Diploma in Leadership for Health and Social Care
• Experience mentoring teams and embedding quality cultures

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Benefits

• Performance-linked progression after service relaunch
• Full autonomy to rebuild and lead the service
• External governance and compliance support (Delphi Task Force)
• Pension contribution
• Annual leave entitlement in line with statutory requirements
• Professional development support