Client Feedback:
"Sarah McCormack's approach to measuring compliance against the current CQC methodology is exemplary. Sarah has a wealth of knowledge and understanding about the complexities of adult social care and demonstrated this throughout her visit and her different conversations with our staff team.
She was friendly, communicated well and actively listened to all of our team during her recent assessment of one of our services. She was clear about the information she needed, was coaching and supportive in her feedback and most importantly spent time with our residents to understand a 'day in their lives' of living in one of our services.
Staff felt confident to be able to speak with Sarah throughout the visit and I firmly believe that her approach will have boosted our team's confidence to be able to speak with a CQC inspector when they visit."
