Mock CQC inspections are designed to help you prepare for the real thing and ensure you know what to expect, as well as receiving support on where your performance needs to improve.

To ensure that your care setting is providing the best quality care it can, mock CQC inspections will give you the insight into the areas where you’re currently excelling and highlight any problem areas in your current processes and procedures.

Delphi Audit templates were created by our multi-disciplinary team that consists of former CQC inspectors, regional managers for corporate organisations, national policy managers, qualified clinical staff including, RNLD, RNMH, RGN, OT.

The benefit of using a robust suite of audits include, measuring the effectiveness of a service, being able rapidly identify areas of improvement and non-compliance but also shining a light on the good work you are already doing.

Anonymous surveys give people, ranging from service users to family, friends and stakeholders, a secure platform to provide honest input and feedback regarding the service.

This promotes an open culture and can truly improve the lived experience by using the feedback to strategically make smart and suitable improvements for your service.

We will complete governance reviews which will include a review of the KPI dashboard, action plans to monitor progress and ensure the right action is being taken.

Our team will check in with the service managers and offer immediate support or advice if required to expedite improvements that are required.

This mystery shopper visit or call will focus on the service user and their relative experience. We will specifically be reviewing the process from point of referral to point of admission and arrival at the home.

We will aim to offer constructive feedback which will maximise the positive experience of prospective customers in the future.

Our digital marketing review will critically evaluate your online presence and provide you with an action plan how to improve it.

Current research tells us, services with a strong online presence corresponds with increased positive referrals, thus increasing the overall revenue of the service.

We will visit your premises and conduct a thorough inspection of your premises and the people that use them to identify potential risks and help improve the fire safety precautions of your service.

We identify potential fire hazards, evaluate the level of risk and then provide solutions of how to eliminate the risk through planning.

Monthly Staff Meeting Support A member of the Delphi Task Force will attend your monthly staff meetings either remotely or in person, and give expert advice on continuing to improve the operation and processes of the service.

This is a great way to educate and train staff to ensure that the agreed action plan is followed and adhered to.